Calendar Double-booking
Some users have highlighted challenges that Sounding Board has double-booked them. If this has happened to you, we suggest confirming and reviewing your availability and calendar syncing.
No Availability to Schedule Sessions
Engagement users can schedule sessions with each other within the parameters of their Engagement. Sessions cannot be booked beyond the total session count and cannot be scheduled beyond the Engagement end date.
If sessions and time remain in the Engagement, but there is no availability showing between the coach and coachee, then it is likely there is something blocking availability on one of the synced calendars. Our scheduling tool employs a sophisticated algorithm to facilitate the arrangement of sessions by seeking mutual availability; the scheduling functionality looks for mutual availability between the users' working hours in Sounding Board and what time is free on all of the synced calendars.
If there is no mutual availability between you and the user you are scheduling with, you will see the message below, and we recommend that you navigate to future months as suggested. We also recommend that you reach out to the user to see if there is the possibility of making time by adjusting availability, etc.
Common Challenges
- Blocking time for sessions to be scheduled on synced calendars
- Syncing shared calendars with blocked time
- All-day (busy) events on synced calendars
If all your calendars seem to be added as expected, we recommend adding individual calendars under "included calendars" instead of the "All" option. Once this is done, take "Save new rules."
For users utilizing Gmail or Google Workspace Calendars, it's important to note that when you add "Other Calendars," to your primary calendar, your calendar events will be visually overlayed, but the additional calendar events will not automatically block your availability in Sounding Board.
We recommend syncing all calendars directly in Sounding Board.
How to Confirm Availability
You can see the availability of users you are connected to on the platform. For example, if you are a coachee, you can see your coach's availability, and vice versa, as long as the user has a calendar synced.
Based on the user's working hours and synced calendars, you will see blue blocks when they are free, and a session could be booked.
If you have a calendar synced, you can also see what availability will be offered for you when scheduling sessions.
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