This guide provides step-by-step instructions on how to reset your password on the Sounding Board Inc. platform. It is useful for individuals who have forgotten their password, are having trouble logging in, or are receiving an "incorrect password" message. The guide covers requesting a password reset, receiving the password reset email, setting a new password, and signing in. It also includes password requirements and an alternative method to initiate the password reset flow.
Interactive Walkthrough
For full access to this article's content, open it in a new tab.
Written Walkthrough
1. Navigate to https://coaching.soundingboardinc.com.
These steps can be used when your password has been forgotten, you are having trouble logging in, or you are receiving an “incorrect password” message.
2. Request a Password Reset
To request a password reset -
- Enter your "Email Address *"
- Click "Forgot your password?"
- Click "Request Password Reset"
Note: Any field with an asterisk is required.
3. Password Reset Email
Once you request a password reset, you will be emailed the next steps. You will receive an email like the below -
- Click "Reset Password" or "Create My Account"
Note: If you have not yet completed onboarding, you will still receive the "Create My Account" option when resetting your password. The process is the same regardless of which of these emails you receive. You should always be taking action on the most recent email link sent to your inbox.
4. Set a New Password
After clicking on the link emailed to you, you will need to set a new password for your account -
- Click the "New Account Password *" field.
- Click "Sign In"
🚨 Alert: Password requirements
- Password must be more than 8 characters
- Have one uppercase letter
- Have one lowercase letter
- Have one symbol (!@#$%^&*, etc.)
- Have one number
5. Sign In
Now that you have set a new password, you will be directed to sign in using the new password -
- Enter the "Password *"
- Click "Log In"
💡 Tip: To initiate this password reset flow, you can also navigate to https://coaching.soundingboardinc.com/auth/request-reset-password, which is another way to request the password reset email.