If you have a calendar synced through the Cronofy integration, there may be instances where you need to reconnect your account due to connection errors. A common example of why this might occur is that your password was updated in the synced account, breaking the connection. When this happens, it can affect your availability for scheduling, and sessions will not be added to your calendar automatically.
How to Reconnect Your Calendar
If your calendar needs to be reconnected, you will see a banner on your Dashboard, “Your calendar couldn’t sync. Please reconnect to ensure your sessions are added and synced.”
- Click “Reconnect,” and you’ll be directed to your Calendar on your Settings page.
- Find the calendar which needs to be relinked, and tap “relink.”
- You will be redirected to Cronofy in another tab on your browser to relink your calendar. Follow the Cronofy prompts, and when you see the below message, you can close the Cronofy tab.
- Back on your Dashboard, you’ll be asked to confirm you were able to reconnect your calendar.
- Once you press “Yes, I’ve reconnected,” you will see a successful message, and your page will then refresh.
- You will then see that the status is no longer showing red but is showing a successfully active
- Any sessions that were not sent to your calendar because you needed to relink it will be properly created in your primary calendar now.