At Sounding Board, we are committed to providing a seamless and efficient experience for all users of our platform.
Our partnership with Cronofy enhances scheduling, ensuring seamless integration between the Sounding Board platform and users' calendars for coachees, coaches, mentees, and mentors. By syncing calendars, users can effortlessly sync sessions between the platform and their calendar, prevent double-booking with automatic availability updates, and more. This integration is optional but is highly recommended for optimizing users’ scheduling of sessions.
For our enterprise clients, we understand that company policies may prevent the use of Cronofy (for in-depth details on the integration, see Cronofy Calendar Integration). In such cases, we offer an alternative solution. While this may not provide the same level of convenience as the Cronofy integration, it still allows users to manage their sessions effectively. We encourage stakeholders and administrators to communicate their organization's policies regarding calendar syncing to their users.
In the event that calendar syncing through Cronofy is not feasible, we provide a flexible alternative solution to ensure that users can still effectively manage their sessions. Email notifications containing .ics attachments empower users to manually add events to their calendars. These email notifications are sent when sessions are scheduled, rescheduled, or cancelled. However, it is important to note that events manually added to any calendars as outlined here do not synchronize with our platform, potentially leading to inconsistencies and challenges in scheduling. It is also important to note that users may choose not to sync their calendars for various reasons regardless of company policies, and if so, they will have the same experience.
While automatic calendar syncing enhances our platform's core functionality, we recognize that its absence can be challenging for end users and lead to confusion over scheduled sessions, as shared above. In such cases, scheduling outside the platform and logging sessions afterward may be the most viable option. However, we acknowledge that this workaround is not ideal and may result in a less-than-optimal user experience.
Ultimately, we firmly believe that enabling calendar syncing with Cronofy significantly enhances the usability and efficiency of our platform. We strongly encourage customers to consider the immense benefits of this feature and actively work towards approving and implementing Cronofy to maximize the value our platform provides to end users.